Privacy and data handling

The Telesolar mobile app is published by STANSOFT STROY OOD. Data for a particular installation is managed by its operator and configured Telesolar server. This page describes the app and the standard platform at telesolar.stansoft.bg.

Real account access

The app uses your account identifier and sign-in credentials. It exchanges data with the selected server; the standard platform uses HTTPS. The session and remembered credentials are kept in Android Keystore-backed storage or iOS Keychain so sign-in can be restored. They are not used for advertising.

Optional biometric and Apple sign-in

Face ID, Touch ID or Android biometrics unlock the saved session on your device. The app and server do not receive biometric images or templates. Apple sign-in can be linked only to an existing Telesolar account after confirming its password. The server retains the Apple account identifier and an encrypted authorisation grant; it does not request your Apple name or email address.

Optional phone alarms

If you enable notifications, the server stores a device registration linked to your account, its encrypted push token, platform, notification language and permission status. Apple Push Notification service delivers iOS alarms; Firebase Cloud Messaging delivers Android alarms. These providers receive the device token and a minimal alarm message with internal incident/installation identifiers. Detailed measurements remain behind account sign-in. Firebase Analytics is not included. You can turn notifications off in Telesolar or in your phone settings. Alarm occurrences, acknowledgements and delivery attempts are retained as operator history; provider acceptance alone does not prove that a phone displayed an alarm.

Installation data

The app displays production, battery charge, grid import and export, loads, equipment, schedules and alerts. When settings or authorised operator actions are submitted, the server processes the entered values and keeps request history. Access to an installation depends on the account's permissions.

Installation coordinates may be entered manually for the solar forecast. They are processed by the configured server and forecast provider. The app does not read the phone's GPS location and does not require access to contacts, the camera or microphone.

Demo mode

The demo uses explicitly labelled simulated data and separate memory. Its transport has no network connection to a real installation or server and refuses equipment commands. Demo data and actions do not change real equipment.

Sharing, security and history

The app contains no advertising or third-party user tracking SDK. Data is exchanged with the configured Telesolar server; its operator uses the hosting and forecast services needed to operate the platform. Server logs may contain IP addresses and technical information for security and diagnostics. Public website visits are counted separately from private screens and API traffic.

After sign-out is confirmed, remembered sign-in data is cleared from local storage. Demo memory is released when leaving the demo. Installation history, operator requests and server-side accounts are managed by the operator; leaving the app does not delete those records. Contact the installation administrator or support about retention, access, correction or a deletion request.

Contact

Telesolar support: ss@stansoft.bg. If another operator provides your server, also contact that operator.